@Anonymous wrote:
I am experiencing this same issue, I have read on other forums here is what i found " Apparently if you use a tax preparer and have them take the cost out of the refund, it is considered a preparer refund and the money is sent to TurboTax. (Just got off the phone with the IRS). Now we need to contact TurboTax to find out why they still have our money. The IRS person said this is not the first phone call they have had from people about TurboTax with this issue."
TurboTax does not receive any type of tax refund, federal or state.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
If the federal tax refund cannot be direct deposited it is sent back to the IRS. The IRS will then send the tax refund as a check in the mail to the address on the tax return.
