@Liz0113 wrote:
We looked at an email we received back when we filed taxes for 2018. It says we used the username that I had used to get into the account. And it also says that it was accepted in the email.
An email address that is used for notification purposes is not necessarily the same as a User ID. It "may be" or it "may not" be. As I said in my first posting above you can have up to 5 accounts that use the same email address for notification purposes.
I know you said the email said it was "accepted", but you never did say what status term is used inside the account with the problematic PDF--not the email. You said the account "doesn't show as accepted", but you did not say what it actually DOES say in the account. Does it happen to say one of these--printed, started, ready to mail, or what?
Regardless, I don't know of any other good explanation other than multiple accounts. So far, you have mentioned no evidence inside the account that it was the one used to file the return, and there are several pieces of evidence that suggest it wasn't.
In any case, I doubt it will be resolved here in this user community forum.
If you are using a paid product this year, you should be able to contact TurboTax Support by phone. They can troubleshoot all your accounts and look up your accounts by SSN, etc.
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
If you're using a free product this year, however, phone support is not included, but you can contact a TurboTax support agent through messaging at Twitter or Facebook:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
Other options include a free 2018 tax return transcript, which you can download from the IRS website if you qualify to open an IRS account:
https://www.irs.gov/individuals/get-transcript
An actual copy of the full return from the IRS costs $50 and takes several weeks.
