The IRS sent many of its employees home for about two months due to the pandemic----during that time, tasks that had to be performed by a human in the office were left behind, and the clock stopped ticking on the time it would take for them. They are back now, so you should start watching the IRS refund site for information. And, no, TurboTax cannot speed them up for you, even if you upgrade. Once your return has been filed, TurboTax receives no information from the IRS nor can TT act on your behalf with the IRS. Sorry.
IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Many refunds are taking longer during the pandemic.
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:
https://www.irs.gov/refunds
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
