@anitracllns wrote:
Has the IRS full reopened yet. I also have a question for TurboTax advisor about a mistake I may or may not have made I my taxes and no one will talk to me without a charge of $60 or more thats sad. I have been using TurboTax online for almost 20years and can't get anyone to assist me unless I pay to talk with someone
As to whether the IRS is open, it is not fully reopened, but a few people have said they have reached an IRS agent. It likely depends on which call center you are routed to. The IRS Taxpayer Advocate Service is still taking calls in most states. My post higher up on this page has instructions for reaching them.
As for TurboTax phone support, it depends on what product you used. Free Edition does not have phone support included. PLUS or higher does have phone support. The minimum paid product for phone support is PLUS at $29.99. So Support would never require a fee of $60. If you are using any paid product, you should have phone support.
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
If you are using Free Edition, you can either upgrade to PLUS for 29.99, or you can contact a TurboTax Support agent directly for free via messaging at Twitter or Facebook:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
