If TurboTax misrepresentation on my taxes and I still have not got them back but TurboTax already took there money out my bank I want a refund for there services !

As I filed my taxes as I always have it was not asking for my health insurance so I backed out and startedover .with the probably thinking I missed it but no still nothing so I questioned it and was assured that insurance was not needed this year. And it was so I got a letter from its and then turbo tax would not help me with this problem told me I had to do the leeg work now I am thinking what the hell did I pay them to do so go I got it done and it has Ben months and still nothing. Turbotax I want my money back that you so took out of my bank for doing my taxes that you were the professional in this mater. And misrepresent me as the client