So unhappy this year

I filed at the end of January and still haven’t gotten my federal return. I had to pay turbo tax even though I didn’t get my refund. I have done my taxes with turbo tax for years and this is the first time I have had this situation happen. Turbo tax won’t help me with answers as to where my refund is and no one at the tax office in RI or the senate office can help me. If I owed though, that would be a different story. I could face penalties, interest accruing, and even jail time if I was to owe. But they owe me money and “we are still processing your return” is the only answer I get. No help with turbo tax no help from the IRS and no help from RI senates office. They are all pathetic excuses