@ Joshua1b wrote:
I did that, and it says that I've called the wrong number. When I enter my ssn# at the beginning, it says I have 2 cars and asks for the last 4 digits which I don't know. Every other option I do says I called the wrong number.
"When I enter my ssn# at the beginning..."
As I said in my answer above, do not enter your SSN when it first asks. Keep on listening for a prompt to report a card as "lost, stolen, or never received."
"it says I have 2 cars (sic)"
You said "cars", but did you mean to say that it tells you that you have 2 cards, so it's asking you which one was lost? Is that why it wanted to know the last 4 digits? If you do have 2 cards, then it would need to know which one you are reporting as lost.
Unfortunately, I don't know the trick to reach a live agent at the Turbo Card's customer support.
This is mainly a user community forum, and the Turbo Card's customer support doesn't participate here. I don't know why it would tell you "wrong number." It's never told me that when I've played with the menu options there. Hopefully you are using the contact number shown at this page:
https://turbodebitcard.intuit.com/contact-us
Did you not ever establish an online Turbo Card account to sign into at the Turbo Card's website?
https://turbodebitcard.intuit.com
If you had, you could also report it this way:
https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost
The Turbo Card's Customer Support is not handled by TurboTax Support. The card is handled by Green Dot in affiliation with Intuit. But since TurboTax got you involved with that Card in the first place, and since they are both affiliated with Intuit, you might try phoning TurboTax Support to see if they have any suggestion on how you can speak to a live agent at the Turbo Card Support.
TurboTax Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
