After you file

I chose to have fees paid out of the federal refund - i don't know the name of the bank exactly but in reviewing the details on my downloaded tax return it is not my bank or routing number.

What details would i need to provide to get traction? I have tried calling the turbotax line but have not received an adequate amount of support to resolve. Only that i should keep waiting when the date the funds were supposed to be deposited was 3/4.