@bjk116 wrote:
Correct. That is what I get when I do what you highlighted.
You may have multiple User ID's for the TurboTax account. Use this process to check.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
