@ nikkilpn31 wrote:
What do I do if I don’t have the card and when I put my Social Security number in it will not let me do anything like I’m not in the system? the IRS said that the money went into my card on the 15th but there’s no way to do anything about it cause I don’t have the card and it is canceled but a new one was not mailed to me.
This is mainly a user a community forum, and I'm a fellow user of TurboTax. While both are offered by Intuit, the Turbo Visa Debit Card has its own customer support separate from TurboTax Support.
https://turbodebitcard.intuit.com/contact-us
If you are unable to reach a live agent at the Card's customer support, there is a way to report a card that was never received. Instead of entering a card number or SSN, if you keep listening one of the options is to "report a card lost, stolen, or never received." If that's what you want to do, then choose that option, then you'll get a new menu. Listen to all of it, and I presume it will ask you to report one "never received." I'm not sure what all happens after that. It may cancel that one and send a new card to the address they have on file for you (assuming you have not changed your mailing address.) It might be best to speak to a Turbo Visa Card agent, but I don't know how/if you can reach one other than by trying through the link I provided above. Some people say they reach a live agent, but I'm not sure exactly how they're doing it, possibly with the 16-digit number.
Otherwise, phone TurboTax Support and complain about the Turbo Card's customer support system. Tell them you can't reach a live agent at the Turbo Visa Card, and ask them to advise you on how to do so.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
