I also called this week and was told by a rep that my “paid on date” of 3/7 was in the time frame of the offsets that will be refunded.. I called because I received an email stating I was due a refund for overpayment and wasn’t sure if it was just a mass email sent out to everyone who had a debt with them especially since I called right when the cares act passed and the nasty ass girl I got told me “nope you’re refund was in the PROCESS of being offset on February 27th so oh well you’re not getting it not my problem” and was so nasty about it.. after seeing the replies to this question and having had received the email I decided to call.. the automated system still says March 13th and when I chose the option about a refund it said there wasn’t a refund being initiated.. yet when I spoke with an agent he told me otherwise.. so “crossing fingers” hope all the people who told us we would be getting a refund are right! I called the number I had for the default loans.. hopefully they’ve realized that during this tough time we all need that money back!
