Per the IRS you won't be able to contact them and they are not processing mailed tax returns right now. Until they begin processing your tax return you won't see a status on Where's My Refund?.
See this:
Note: We are not currently able to process individual paper tax returns due to the COVID-19 outbreak. https://www.irs.gov/coronavirus/economic-impact-payments
You can find more information here:
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
They ask that you do not file another copy.
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