I filed my taxes with turbotax in 2018 and I got the prepaid card. I created my account online and I cant remember if I activated the card or not but apparently I didn't because when I go to my account and try to activate the card it says card is already closed and can not be registered. Please call the number at the back of your card for further assistance. I have been calling the number on the back of my card for the last two weeks! No one has answered! It is only going to an automated recording! I can not request a new card through my online account it gives me this error message: The feature you have attempted to access is not available for this card. How can I get a new card to access my funds? How can I reopen the card that I have to use my card? The website is not helpful at all, because their are no options to choose. The only option is to call the [phone number removed], a number that no one answers. For two weeks now I have called at different times of the day and still no one answers. I want my card reopened or another card.
