Once your taxes are accepted by the IRS, TurboTax no longer has any information regarding the status of your tax return or refund. If you elected to have your refund deposited to the Turbo Prepaid Card, the account information is automatically populated on your tax return. Once you select Transmit Now, your tax returns are then transmitted to the IRS electronically. TurboTax does not hold or keep your information from the IRS. If the IRS did not have your bank account information, they would issue you a refund check and mail it to the address on file.
For more information regarding the delay in your refund, you'll have to speak directly to IRS as they are the only ones with the ability to check your information. You can reach them at 800-829-1040. When calling, be sure to have the following:
- Your Social Security Number or Individual Taxpayer Identification Number
- Your filing status (Single, Head of Household, Married Filing Joint, or Married Filing Separate)
- Your prior-year tax return (they may ask you questions from it to verify your identity)
- A copy of the tax return you’re calling about
- Any letters they may have sent you
- Paper and pen to take notes—make sure to write down the day you called and the name and ID number of the agent you spoke to, as well as any instructions or deadlines you were given.
Please note: It may take over an hour to get your call answered as the IRS lines are busy as well as operating with limited staff at this time.
https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378
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