DonnaLO
Expert Alumni

After you file

Your REFUND was not Accepted.   Your RETURN was Accepted.  Now that return has to be processed and then the REFUND has to be Approved.

 

Most Federal REFUNDS are issued within 21 business days of the return being accepted by the IRS (this is not based on when you filed).  

 

 Please keep in mind that once you e-file or mail your return only the IRS has any control over it. 

 

 The IRS will notify TurboTax when your return is accepted, there are no more updates given for the next 2 stages of Processing and Approval

 

 You have to go to Where's my Refund to get any further information.

 

Here is help for tracking your Federal Refund:

Where's my Refund

Here's help for tracking a state refund if you are getting one:

https://ttlc.intuit.com/replies/3300211

 

 

 If you qualified for the Earned income credit or Additional Child Tax Credit here is more information about the PATH Act delay, but keep in mind that the IRS site for Where's my refund, https://www.irs.gov/refunds  is the final authority.

https://ttlc.intuit.com/replies/5556415

 

While most refunds are issued within 21 days of the return being accepted, not the date it was filed, sometimes there can be delays. 

Please see the following information about contacting the IRS if it has been more than 21 days since your return was accepted:

https://ttlc.intuit.com/replies/3302084

 

If there is no record of your return at Where's my Refund  or you are getting the message "You may not have entered your information correctly",  an important factor can be if you are married filing jointly.  Make sure you are using the Social Security Number for the name that appears first on the return.  Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.

 

Here are some other common reasons why your refund is not showing at Where's My Refund:

 

https://ttlc.intuit.com/replies/4242575

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