The IRS issues refunds, not TurboTax. This means that we can't say for sure why you haven’t received your refund as of yet. For more information regarding the delay in your refund, you'll have to speak directly to IRS to find out more about the delay as they are the only ones with the ability to check your information. You can reach them at 800-829-1040. When calling, be sure to have the following:
- Your Social Security Number or Individual Taxpayer Identification Number
- Your filing status (Single, Head of Household, Married Filing Joint, or Married Filing Separate)
- Your prior-year tax return (they may ask you questions from it to verify your identity)
- A copy of the tax return you’re calling about
- Any letters they may have sent you
- Paper and pen to take notes—make sure to write down the day you called and the name and ID number of the agent you spoke to, as well as any instructions or deadlines you were given.
Please note: It may take over an hour to get your call answered as the IRS lines are busy as well as operating with limited staff at this time.
https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378
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