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After you file
Contact TurboTax support for this problem with not being able to download the 2016 PDF
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
‎June 1, 2019
9:40 AM