Please try calling the WMR automated hotline instead: 1-800-829-1954 or visit the IRS website.
Sometimes tax returns can disappear from WMR while they are being processed.
Please see below.
Why is there no record of my return at Where's My Refund ...
The IRS is "continuing to process tax returns, issue refunds and help taxpayers to the greatest extent possible."
Please refer to the following link for an update on what's happening.
https://www.irs.gov/newsroom/taxpayer-assistance-center-statement
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