@rjbellen wrote:
I also was on phone with someone that was suppose to have my turbo tax bill delayed for 30 days, she kept putting me on hold 30min. This was last week. I get an email tonight stating money is being taken out on 4/10. I will never use turbo tax again Big difference in 4 days to 30 days postponement. I was under quarantine for 14days. No income from work.
@rjbellen
Phone again.
You need to phone TurboTax ASAP to ask for a deferment, or they'll debit your bank account. You need to reach them today (Tuesday) before they actually submit the auto-debit request. Once they submit it, they say they can't stop it. You need to phone them today (Tuesday).
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
The FAQ below has a special phone number you can use in its first paragraph:
FAQ: Why was my bank account auto-debited for the TurboTax fees?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
If you can't reach Support with that phone number, here's an alternate way to reach them:
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
