I also receive a letter in the mail with the same information. I filed my taxes in January, received a letter on Feb 19th 2020 and haven’t heard from the IRS since. It is now day 49 for me. I tried call the number provided but It doesn’t give you a real person. It just asked if I wanted to check the status of my refund (my refund kept saying “we received your refund and it is being processed”) or some other things that does not apply to me. I waited on the line to speak to someone and all it would say was “ok, thank you for you call. Goodbye.” Which right now is extremely frustrating. With the pandemic and people losing jobs... they need their refund to help them through this crisis. Rent, mortgage, heat, cable, gas.... I hope I hear something soon.
