The company does indeed offer that service but since TurboTax files over 30 million returns a year, obviously all returns are not automatically reviewed unless the user chooses that service. You'd have to call Customer Service to request a refund but it really does not sound like you have any basis, because you have no complaints about the accuracy of your return, you are just complaining about the lack of a service that no software company offers.
https://support.turbotax.intuit.com/contact/
