If you read all the answers on here, you would see that the IRS has not yet decided how, if at all, they will use the bank information given for those who had their fees paid from their refund and/or deposited on a card. Since they've not yet decided, any tax software company giving you answers is giving you a guess, something we've not chosen to do. As for reaching support, we are not staffed for tens of thousands of people who are ignoring the directive to keep checking here for updates:irs.gov/coronavirus
It's really not
possible to add and train support people in 2 or 3 days.
As for your refund, you might get a better answer here if you tell us what you see when you check the status of your refund here: https://www.irs.gov/refunds
If it says processing, then you need to wait until they've finished with processing. Many, many of their employees have likely been diverted to trying to deal with the sudden and unreaistic demand for processing stimulus checks, although I'm certain they're trying their best to keep up with all their needs.
