Please see below for information from the IRS that may help with your issue of ordering your tax transcript from the IRS:
Q4. What if I can’t verify my identity and use Get Transcript Online?
Refer to Transcript Types and Ways to Order Them for alternatives to Get Transcript Online. You may use Get Transcript by Mail or you may call our automated phone transcript service at 800-908-9946 to order a tax return or tax account transcript be sent by mail. Please allow 5 to 10 calendar days from the time we receive your request for your transcript to arrive. The time frame for delivery is the same for all available tax years.
Also:
Q16. What if my address changed since I filed my last tax return and it doesn’t match IRS records when I use Get Transcript by Mail or the automated phone transcript service at 800-908-9946?
Don’t use your old address. The transcript won’t get forwarded to you. You need to file Form 8822, Change of Address, before you submit Form 4506-T or Form 4506T-EZ. Generally, it takes four to six weeks to process a change of address.
Here is more information from the IRS:
https://www.irs.gov/individuals/get-transcript-faqs
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
