Then it sounds like the return may have not been filed at all. Did you e-file it or send it in the mail? If you e-filed it, look at the status in your TT account. If it says anything other than "Accepted" it was not filed. If that is the case, you need to print it, sign it and mail it.
Meanwhile, while you are sorting that out, you will want to get your 2019 return filed ASAP. Try using "zero" as the AGI for the 2019 return and see it will let you e-file. If zero does not work then you have to print, sign and mail 2019.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
