Could you have possibly entered something different when you ordered the card, like maybe a typo?
Please review the article below for details.
How to get your tax refund on a Turbo® Visa® Debit Card
@Ktwizzy Contact Customer Support if the issue continues. Please review how to contact them below.
Turbo Debit Card Contact Us
This note is a disclaimer about registering the card. "Note: To protect cardholders and prevent fraud we enforce the following rules: (a) a new card account may only be issued to a tax filer with a valid name, street address, Social Security number, phone, and email combination, and (b) the number of card accounts issued to the same street or email address is limited. Violating one or both of these rules will result in the cancelation of one or more card accounts. The Turbo Visa Debit Card will be issued under the name of the primary filer on the tax return?"
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