Be sure you are logging in using the same account you filed your tax return in.
If you are unsure of your user ID. You can get a list of your User ID's and recover accounts by using The Turbo Tax recovery tool. Be sure to run the tool on all email addresses, if you have more than one.
Follow these steps to get help recovering your login information:
- Log out of all Intuit accounts including this user forum, or you could end up in a loop.
- Then clear your browsing history.
- Close your browser.
- Then reopen it, and go to Get Help Signing In!
Select your state from this IRS Federal Tax Return list and find the address you need to mail you return to.
Be sure to prepare your state return as well, provided you live in a state that has a state income tax.
Also, when you mail in your prepared tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s, as well as any other documents pertinent to the filing of the return (to include death certificate and/or power of attorney).
It's also a good idea to use a mailing service that will track it, such as UPS or certified USPS. This way you will know when the IRS has received the return.
