After you file

mesquitebean · ‎March 21, 2020

@JaniceHill64 wrote:

I filed on 2-3-2020 my pin no. is [removed] refund was suppose to go into my checking but it did not I have paid for this service,please help me correct this problem.Thanks Janice

This is a public Internet forum. You should not post any personal info in the public forum. To edit your question to remove it, you can click the tiny blue 3-dot icon just to the right of your question, and in the dropdown menu choose to Edit. It's possible a Moderator may remove it in the meantime.

We can tell you how to check on your Federal refund, and if necessary, how to phone a live agent at the IRS to ask about the delay, or if the IRS has already sent the funds, how to check on them.

Or did the IRS send the funds, but a direct deposit was refused and sent back? It's not clear from your question without more info. If a direct deposit was refused, we can tell you what will happen next. NOTE: If you paid any fees out of your Federal refund, then the process is different. Did you pay any fees out of your refund?

Did you efile, or did you choose to print and mail the return? If you filed by mail, it can take about 6 weeks to get a Federal refund.

If you efiled, first double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund. What is displayed there?
https://www.irs.gov/Refunds

NOTE: When using that tool, use only the Federal refund amount, and not any total refund amount that includes a state refund.
The amount to use is on your Federal Form 1040, Line 21a.

If that IRS tool says your Federal refund has been sent, but you never received it, report back. Or did the IRS send the funds, but a direct deposit was refused and sent back? It's not clear from your question without more info. If a direct deposit was refused by your bank, we can tell you what will happen. NOTE: If you paid any fees out of your Federal refund, then the process is different. Did you pay any fees out of your refund?

If the IRS "Where's My Refund" tool says it is still being processed, then since it has been so long, here's how to speak to a live IRS agent to ask about the delay:

800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571