Are you sure you are in the right account? You can do that by using our account recovery page. Please look at the article below.
Account Recovery Request for your TurboTax Account
The Documents tab is on the left of your screen under the TurboTax logo in TurboTax Online. Please follow the instructions below.
How do I access a prior year return? - Community
Also, Here are two articles below that will show you how to clear your cache and delete cookies.
How to clear your cache - Community
How do I delete cookies? - Community
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