This is mainly a user community forum--not a direct route to TurboTax Support--and nothing account-specific can be handled here. You would need to discuss your issue with TurboTax Support by phone.
TurboTax phone support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form:
https://support.turbotax.intuit.com/contact
