@Hi2020
According to the website I posted it states two weeks waiting time for form 3911 not the eight weeks the IRS representative told you. The IRS is very specific how they do things and will require that form at some point if you don't receive your paper check refund.
You could contact a Taxpayer Advocate to help you since you may be getting conflicting information: https://turbotax.intuit.com/tax-tips/tax-pro/how-can-the-taxpayer-advocate-service-help-me/L49zEnBVx.
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