Turbo Tax did provide their service. They provide the software so you can file your return either by efile or print and mail. They don't guarantee the IRS will accept or pay your refund within a certain time.
Sorry it's not Turbo Tax fault the IRS hasn't sent your refund yet. But they still need to get paid.
If the IRS doesn't send your refund in a certain amount of time or reduces your refund, Turbo Tax still needs to get paid.
Were the fees supposed to come out of your refund?
Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...
Then when the IRS does send your refund they won't take the fees out again.
And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.
