Is it possible that you have signed in under another TurboTax account that you created? People who have created more than one TurboTax account, but don't realize it, will not be able to pull up the same information in different accounts. You will need to sign in to the account you created for the current year's tax return.
Please click this TurboTax Help link to learn if you have more than one TurboTax account.
If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.
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