TurboTax could be defaulting to a folder called "TurboTax" on your C drive. In the past, it did go to a TurboTax folder within the Documents folder. I would suggest checking both folders as possible default paths.
If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
