Some times if the site isn't showing you any information, you can try calling the phone number.
Where's my refund can be reached by phone at the following number: 1-800-829-1954.
https://ttlc.intuit.com/replies/4242575
And here is some other information. Please keep in mind though that Where's My Refund is run by the IRS and is in no way affiliated with TurboTax.
If there is no record of your return at Where's my Refund or you are getting the message "You may not have entered your information correctly", an important factor can be if you are married filing jointly. Make sure you are using the Social Security Number for the name that appears first on the return. Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.
Here are some other common reasons why your refund is not showing at Where's My Refund:
https://ttlc.intuit.com/replies/4242575
Here is information on how you can reach the IRS by phone for further assistance:
https://ttlc.intuit.com/replies/3301592
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