When asked how you’d like to receive your tax refund, simply select the Turbo® Visa® Debit Card and be sure to review the Cardholder Agreement for fees and terms.

How to get your tax refund on a Turbo® Visa® Debit Card

https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-ca...

Its been over a month since filing and still havent received my card. The [phone number removed] number is bull. No matter what option I pick always asks for the last 4 digits of my card. Cone on.  I have no card. Go to the app and says it is at locsl post office.  For 3 weeks now!

• And cannot talk or chat to a breathing person. Turbos support sucks.  Paid for extra luxries too.  

@Rkthumbs4444 Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2(to reach a live agent), it will repeat a few times then you will get more options.

Or when you call the number you can follow the steps below :

1. Listen to the recording
2. Press 2 to continue using the automated system.
3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
5. Press 2 for the option of " have not yet received your card".
6. Next you will be prompted to enter your social security number, zip code, and birth date. 

You may also submit a request for assistance here:Submit a request – TPG - Taxpayer

Thanks.  When I do this it says "you have more then 1 card with us so enter the last 4 of card you are calling about".  I did havea card last year for my 2018. I usef it up and threw the card awsy. I did check and my 2019 return is using a different account number. Same routing number. I guess that's what's confusing the system

@Rkthumbs4444 Every year now, you have to get a new TurboTax card, so your card information would be different this year. Yes,the routing number would remain the same. Have you tried option 2 yet, to enter your social security number then birthdate ect? Was it just giving you information on the cards that are listed for you and no option to speak with a live representative. I do apologize, I go as far as I can in the system, without having ordered a card myself to see how I can help with these options. I would also submit a request here Submit a request – TPG - Taxpayer for someone to get back to you, to find out what is going on with your card. They should get back to you fairly quick with a answer.

I did send a request to the link you provided. Thanks. Is it possible because my refund will be delayed due to me filing an injured spouse form that the card will be delayed as well. In other words.  Does the card usually arrive after refund is on the way.  Can't remember what happened last year. 

Yeah. Read all that numerous times.  Just worried my refund will be there and no card to access it.  I've spent at least 10 hours now trying to get an answer.  Please help.  

I will defiantly do my taxes a different way next year and spread the word on this to all my contacts. This should not be this hard. Please help. I know the virus had attention elsewhere. This is crazy. 

Please try contacting Support at (866) 795-7597. There may be a high call volume, but you should get through to speak to someone that can help you. Do remember it should take up to 10 business days for your card to arrive from the date you filed.  

Thankyou. I will try that Monday. I filed Feb 23 

Please post again @Rkthumbs4444, if you require any further assistance, Good luck!

The [phone number removed] number is identical to the [phone number removed] with the exception that it says green dot bank.  Same options and messages when prompted but goes into the same loop. It is identical.  Cant even be put on hold to talk to someone.  This is frustrating.  Please someone.  I really regret filing the way i did this year. HELP!