The refund processing service generally does not hold up or delay a deposit. I believe the issue here is that the IRS released a big batch of refunds for those that were being held for EIC and CTC (PATH Act). This may have created a delay on SBTPG's end. You can contact SBTPG by using this link: https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information to call customer care, or this link https://help.sbtpg.com/hc/en-us/requests/new to send a message. You can also track the process of your refund processing by using this link: https://taxpayer.sbtpg.com/login
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