@DoninGA DoninGA is correct. To everyone else here like me who has been pulling out their hair over this nonsense, DoninGA's advice is the cheat code you're looking for. I spent over 40 minutes on hold before my call cut out without talking to anyone. I tried again following these steps to the tee and was speaking with a representative within 5 minutes.
I can't believe it either. As a heads up, the IRS rep confirmed that they have no control over the creation of accounts or lost access to accounts, but he was able to confirm my balance, and give me the steps to pay it in full when I'm ready. If you're trying to access the information (such as balances, etc.) on the account that you are locked out of, follow the steps Donin laid out, and the representative should be able to provide you with that information. Don't expect to be able to get back into your online account, though.
