Once the IRS accepts your return, all refund updates are taken over by them. Therefore, we can't say for certain why you have not received your refund.
The IRS generally issues refunds within 21 days. If it's been more than 21 days, we suggest calling the IRS to inquire about your refund. Go here for tips on reaching a live IRS agent when you call.
Keep in mind, if you claimed the EIC (Earned Income Credit) or ACTC (Additional Child Tax Credit), the IRS expects the first of these refunds to be available in taxpayer bank accounts or on debit cards by the first week of March.
Refer to the following TurboTax FAQ for other tax situations that can delay refunds: What if my IRS refund is taking longer than 21 day ...
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