All questions concerning the TurboTax Prepaid Visa card from Greendot, or your account with them, should be directed to their customer service. Find more information at https://turbodebitcard.intuit.com/contact-us
Getting to know the Turbo® Visa® Debit Card
Once your return was Accepted by your State Dept. of Revenue or the IRS, TurboTax receives no further updates from them and is not involved in the refund process.
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