It sounds like you received the confirmation letters from TurboTax that let you know your return was transmitted and that the IRS had accepted it. Keep those emails, they are your written proof of acceptance. Once your return is accepted TurboTax no longer receives updates from the IRS or State Dept. or Revenue, so we are effectively "Out of the loop".
Most Federal refunds are issued within 21 days of the return being accepted by the IRS (this is not based on when you filed).
If there is no record of your return at where's my refund or you are getting the message "You may not have entered your information correctly", an important factor can be if you are married filing jointly. Make sure you are using the Social Security Number for the name that appears first on the return. Keep in mind that once the IRS notifies TurboTax that your return was accepted we won't get any more information from them.
Here are some other common reasons why your refund is not showing at Where's My Refund:
https://ttlc.intuit.com/replies/4242575
For further assistance, please contact Customer Support.
In this forum, we do not have access to your account information or your tax returns.
https://ttlc.intuit.com/replies/3300041
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