You are signed up for the LIVE version which gives you professional help. You can call them during office hours.
How to connect to LIVE, <a rel="nofollow" target="_blank" href="
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I don't know if I can explain taxes to you. Turbo Tax should be easy to use. You first enter your personal info like name and ssn and filing status (married, single) then just go though the interview screens and enter all your tax forms like any W2s and 1099 you get.
I see you are posting from the Self Employed version. Do you need help with that?
