The two main reasons why you may not be able to get a Turbo Visa Debit Card are:
- You're using the TurboTax CD/Download software or the IRS Free File Program delivered by TurboTax.
- Your application couldn’t be approved or wasn’t completely processed.
In the latter case, please contact customer support for additional assistance. Refer to the following TurboTax FAQ for contact information: Why can't I get a Turbo® Visa® Debit Card?
You can use your own debit card, if it's tied to a bank account. Choose direct deposit as your refund method and type in your routing and account number. See the following for instructions for assistance: How do I change my refund method? - Community
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