You may need to clear your browser's cache and delete the cookies stored on your computer, as sometimes this can keep TurboTax from functioning properly. Please see the following TurboTax FAQ's to assist with this:
Clear cache: https:///ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
If this doesn't resolve your issue, please reach out to Customer Support via the Contact Us link below:
https://support.turbotax.intuit.com/contact/
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