@Brirtburt wrote:
I love how everyone is having this issue or the same thing on their where’s my refund site but no one even has answer at all .... so annoying and we know what the physical words mean but when it has never happened before we want to know if there is a reason why some one would have this on there refund page... we know turbo tax doesn’t have control but the fact no one has a clear answer baffles me I have a simple tax return no EIC or child tax credit I only have my student loans and have had the same return the last 5 years and never had an issue before so why now.. it can’t be that difficult I usually have my return within. A week of being received. By the way today is Feb. 13 2020 and my return was received 1/21 even though I understand that they will not start processing until 1/27/20. When I check WMR on 2/9 /20 I had the message saying still processing and date will be updated when available so still waiting. 1/21/ til today is is 23 days and from 2/27 to today is 17 so I will wait another 4 days and if I don’t see a change idk what I will do.
Understand your frustration.
However, once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.
The only personnel who can tell you anything about your federal tax refund is an IRS agent.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.
