There's little we can do in this Public Forum (we have no access to any user account), other than to point you to the Helps FAQs.
A telephone number for help is provided in the one below, plus some other links to some other artcles:
https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/01/273...
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
