It is highly regrettable that the FAQ cited is the most abysmal description of what to do for an internal software error in the product.
As I mentioned above, after 6 hours, I re-opened TurboTax and it updated both my Massachusetts and New York returns. Once it did that, I was able to submit my Federal and state returns.
it is obviously a flagging issue in the software based on my experience and that described by the other users. TurboTax should recognize that there is a software error and not simply assume that it is a user or user’s computer error.
