Normally, you would get an email explaining why you were ineligible for the Refund Advance. About the Refund Advance application process
If you didn't pre-qualify for Refund Advance, it may be because:
- Your federal refund was not $500 or more.
- You did not agree to all the Refund Advance terms and conditions.
- You owed the U.S. Government or your State.
- You had debt enforced by a State such as, but not limited to, child support obligations, past student loans, tax liens, and any other payments owed to a Federal or State agency.
- You did not pass the lender’s final evaluation. Subject to review of third-party information.
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