@ladydeeny wrote:
The IRS sent my refund 2 days ago, on 2/5/20. I'm really pissed off that I still don't have my money. I too opted to have the Turbo Tax fees deducted from my Federal refund. No state return was needed. Why isn't there a phone number available for us to call? What's up with this Green Dot Bank, who is supposed to deduct the TT fees and forward the rest of my refund?
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
