You can only get the Refund Advance on a new Turbo Visa Debit Card. If you received a Turbo Prepaid Card last year, you’ll need to create a new account and receive a new card to receive your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.
https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510
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