Not sure who you were asking exactly, but speaking for myself, issue is not resolved still. I filed a BBB complaint and got a phone call from the Office of the President for Intuit. She said she’d be assigning my case to someone to get fixed on Friday and would email me her info so that I could reach her directly in the event that things didn’t get corrected. She stated the case manager had 4 business hours to follow up with me. That did in fact happen. However the case manager simply said there was nothing he could do other than speak to Green Dot card services. Saturday and Sunday passed with no correspondence and then Monday I missed a call from green dot, returned it and waited on hold for over 30 mins before giving up. Tried again later and was told I needed to give them my card number for them to be able to look into the issue. Lmao!!! Then a follow on call from Green Dot ended with me being told “sorry for the inconvenience, but if you’ll be patient your card will arrive in the mail in a few more days”. This is an effin joke I’ll tell ya. If you find yourself dealing with this issue, file a BBB complaint. It’s the only way they’ll attempt to communicate and the only way to fight back against the BS and warn others.
